1. About us
The online shop kallone.bg is run by Kallone Ltd. (Каллоне ЕООД), UIC 208521434, VAT No BG208521434, registered address: Sofia 1301, 9-11 Knyaginya Maria Luiza Blvd., Business Center 2000, floor 3, office 1, Bulgaria.
Phone: +359 877 888 673 · Email: [email protected].
Consumer protection authority: Commission for Consumer Protection (KZP), 4A Slaveykov Sq., Sofia 1000, www.kzp.bg. Data protection authority: Commission for Personal Data Protection, www.cpdp.bg.
2. Scope
These Terms govern the relationship between Kallone Ltd. (“Kallone”, “we”) and every consumer (“you”) who browses or orders from this site. By ticking “I accept the Terms & Conditions” when ordering, you confirm that you have read and accept them.
3. Products and prices
- We sell bags, wallets and accessories. Each product’s main features are on its page. Colours in photos can vary slightly between screens.
- All prices are in euro (EUR) and include VAT. The delivery price is shown separately on the checkout, before you confirm the order.
- Prices may change at any time. Changes do not affect orders already placed.
4. Ordering and the contract
- Add products to your bag and go to checkout.
- In the Delivery step, enter your contact details and choose a courier (Econt or Speedy) and a delivery type (office, locker or address).
- In the Payment step, choose how to pay and confirm with “Pay” or “Order with obligation to pay”.
- The distance contract is concluded when you receive our order confirmation email.
Until you press the button you can review and correct everything (“Edit”). We store the order and these Terms. You find them in your confirmation email, and in your account if you have one.
We may decline or cancel an order in case of an obvious price or stock error. If so, we tell you and refund any payment without delay.
5. Payment
- Cash on delivery: pay the courier when you receive the parcel. The cash-on-delivery delivery price includes the courier’s cash-handling fee and is shown before you order.
- Card, Apple Pay, Google Pay: payments are processed securely by Stripe Payments Europe Ltd. Kallone never receives or stores your card details.
- Card payments are charged when the order is confirmed.
6. Delivery
- We deliver within Bulgaria with Econt and Speedy: to an office, a locker or an address.
- Usual delivery time: 1–2 working days after order confirmation. It is not guaranteed during holidays or events beyond our control.
- Delivery is free for orders over 60 €. Below that, the price depends on the courier and delivery type and is shown before you order.
- Please check the parcel on receipt and note any visible damage with the courier.
- The risk passes to you when you receive the parcel.
7. 14-day right of withdrawal
- You may withdraw from the contract within 14 days of the day you (or a person you name, other than the courier) receive the product, without giving a reason.
- To do so, send us a clear statement to [email protected] or by post to the address in section 1. You may use the model form below, but you don’t have to. Sending it before the period ends is enough.
- Send the product back to the address we give you within 14 days of telling us. Return shipping is at your cost, unless the product is faulty or wrong.
- We refund all payments received, including the standard delivery cost, within 14 days of receiving your withdrawal notice. We use the same payment method; for cash on delivery we refund by bank transfer to the account you give us. We may hold the refund until we receive the product or proof that you sent it, whichever comes first.
- You are only liable for loss of value caused by handling beyond what is needed to check the product’s nature, characteristics and functioning (as you would in a shop).
- The right of withdrawal does not apply to products made to your specifications or clearly personalised.
Model withdrawal form (complete and return only if you wish to withdraw):
To Kallone Ltd., Sofia 1301, 9-11 Knyaginya Maria Luiza Blvd., Business Center 2000, floor 3, office 1, [email protected]
I hereby give notice that I withdraw from my contract of sale of the following goods: …
Ordered on: … / Received on: …
Order number: …
Name and address of the consumer: …
Signature (only if this form is sent on paper): … · Date: …
8. Legal guarantee and complaints
- All products carry the 2-year legal guarantee of conformity from delivery, under the Bulgarian Consumer Protection Act.
- If a product is not in conformity (defective or wrong), contact us at [email protected] or +359 877 888 673 and describe the problem, ideally with a photo. You may choose repair or replacement. If that is impossible or not done within a reasonable time, you may ask for a price reduction or a refund.
- Shipping costs for complaints are paid by us. We answer within 14 days and resolve the complaint within 1 month of receiving it.
9. Kallone account
- You can shop without an account. After ordering you can create one with just a password. Your name, email and address are taken from the order.
- Keep your password safe. You can delete your account at any time by emailing [email protected].
10. Personal data
We process your personal data to fulfil your order, including passing delivery data to Econt or Speedy and payment data to Stripe, as described in our Privacy Policy.
11. Intellectual property
Texts, photos, the logo and the site design belong to Kallone or its licensors and may not be used without written permission.
12. Disputes
We try to settle every question directly; write to [email protected]. If we cannot agree, you may contact the Commission for Consumer Protection (www.kzp.bg) or the competent conciliation committee for alternative dispute resolution. Bulgarian law applies to anything not covered here.
13. Changes
We may update these Terms. Each order is governed by the version you accepted when placing it. The current version is always on this page.
Effective from: 28 October 2026